Where do you deliver to?

We ship from Germany and currently deliver to all countries of the European Union*

*Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

What are the shipping costs?

•Standard Germany with DHL
Shipping costs: €6

•Standard EU with DHL
Shipping costs: €15

How long does shipping take?

•Germany
Your order should arrive within 4-7 business days.

•European Union
Your order should arrive within 5-10 business days.

I would like to return my order, what should I do?

Our goal is for you to be 100% satisfied with our products.
If something isn't quite right, you have 14 days to return it.
We will deduct the shipping costs from the refund amount.
Refunds will be issued to the original payment method.

Please email us at art@hannahengelhardt.com before returning your order.

Here are our return policies:
• Please contact us by email first to announce your return.
•Please ensure that items are returned in new and unused condition in their original packaging.
•Products that are damaged or soiled will not be accepted for return.
•We cannot accept liability for items that are stolen or lost in transit.

My order hasn't arrived, what should I do?

If your order hasn't arrived after ten business days (from the shipping date), please contact us at: art@hannahengelhardt.com

Which payment methods are accepted?

All common online payment methods are accepted, including credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, PayPal, and Klarna. 

All payments are secure and encrypted.